Web Based Ticketing System
We provide a robust Web Based Ticketing System with detailed reporting. This allows for more insight into the amount of tickets being entered and the time it takes for them to be resolved. All tickets can also have an escalation path, so you can be assured that they will be handled with the proper urgency.
On Demand Remote Support
All ECT staff have the ability to remotely connect into your workstation. If there ever is a time where you need assistance urgently, ECT can send you a link that will allow them into your machine.
Monitoring of Key Business Functions
We monitor your key business functions and make sure that your hardware and software are running properly. If there is a problem, we are notified immediately, often before you know it is an issue. These monitors can keep a careful eye on your business 24/7/365 to ensure that everything is running as it should be.